Andrew Laudato, EVP and COO for The Vitamin Shoppe, will give the opening keynote at the upcoming Interactive Customer Experience Summit, hosted by the ICX Association, in June. In an interview with Retail Customer Experience, he shares insight on how innovation is driving the retailer’s success and tips for retailers striving for the same result. […]
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As the banking industry continues its transformational shift, members of the Interactive Customer Experience Association (ICX Association) are taking advantage of exclusive insights and eLearning Master Series to enhance the customer experience through retail banking branch transformation. Jean-Pierre Lacroix, ICX Association advisory board member and President of Shikatani Lacroix Design, has alluded to the wide range […]
A few hundred restaurant leaders are gathering in Nashville next month at the Restaurant Franchising and Innovation Summit, where they will participate in Casino Night and Auction in benefit of Children of Restaurant Employees. The final early bird discount for the Summit ends Friday. One of my favorite parts of the Restaurant Franchising and Innovation Summit is […]
Announcing Pizza Marketplace’s inaugural Pizza Leadership Virtual Summit. Learn from some of the best executives in the industry during this three-hour virtual event. Today is National Pizza Day, and what better way to celebrate than the announcement of Pizza Marketplace’s groundbreaking event, the Pizza Leadership Virtual Summit, on July 27! This inaugural event brings together pizza […]
ICX Association member and research partner for the organization, ath Power Consulting, is arming member brands with a complimentary one-on-one Talent Assessment. Leveraging the proven power of The Predictive Index, this session will help to align your digital transformation initiatives with overall talent strategy. ICX Association member and research partner for the organization, ath Power […]
Little Caesars, Qdoba, Juice It Uup and Topper’s Craft VIPs will reveal how they have automated the franchisee process. Vetting, onboarding, training and tracking franchisee progress are imperative to running a successful brand, but they are also expensive and time-consuming. What if there were ways to cut both the costs and the labor associated with […]
The word “chaotic” may sum up the past year for the restaurant industry, but the most successful leaders have leaned into the chaos, creating a path forward. And four of them will share those experiences during the closing keynote at the annual Restaurant Franchising and Innovation Summit, March 30-April 1 in Nashville. The session, moderated by […]
The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards. Nominations are now being accepted. The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards. The awards honor consumer-facing brands that are embracing new customer- and employee-facing experience technologies. Morgan Petty, ICXA executive director, described the […]
Indianapolis is “America’s drive-thru capital,” according to Chrysler Capital, which analyzed data to reveal which U.S. cities were the best for drive-thrus based on the number of drive-thru restaurants, drive-in cinemas, gas stations and overall traffic congestion levels, The city is also home to this year’s Fast Casual Executive Summit, Oct. 9-11 at the JW Marriott, […]
As part of the 2022 FastCasual Top 100 Movers & Shakers list, FastCasual and Steritech, a provider of food safety assessments, will honor two runners up and one ultimate winner with their fourth annual Excellence in Food Safety Award. Panda Express took home last year’s top award, which recognizes fast casual brands that demonstrate a strong […]
