Consumers want self-service, but they also want to speak to an employee when necessary, according to the keynote presentation during the Self-Service Innovation Summit. The degree to which a customer wants an employee involved varies significantly among industries. Consumers are more comfortable with self-service than ever, but when they’re making a transaction, they need to […]
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FastCasual has teamed up with Messner Reeves to create a certification program – Women In the Lead – recognizing restaurant brands that strive to include women in leadership roles. Eighty years after women won the right to vote in the U.S., we are still fighting for equal pay as well as equal representation in leadership […]
Louisville, Kentucky-based Biscuit Belly took the top honor during the Fast Casual Executive Summit ‘Perfect Pitch’ competition, beating out three other finalists. The contest is all about helping innovative brands and concepts get off the ground. For the second consecutive year, the winner of the Fast Casual Perfect Pitch competition, a concept contest held during the annual […]
In the opening keynote at this week’s Fast Casual Executive Summit, Scott Boatwright, Chipotle Mexican Grill’s chief restaurant officer, shared insight on the fast casual brand’s strategy relating to customer experience, team member experience and why being relevant is critical to success. In Richmond, Virginia there is a Chipotle Mexican Grill Inc. employee who exemplifies […]
The Interactive Customer Experience (ICX) Association presented its annual Elevate Awards during a livestream earlier today. The winners are: Best Digital Signage ICX: Reebok ZIG Kinetica Experience, submitted by iGotcha Media. Best Kiosk ICX: Boot Barn RangeFinder, submitted by Elo. Best Mobile ICX: Salesfloor, submitted by Salesfloor. Best Entertainment ICX: The Loop Media Consumer App, submitted by […]
Meet the five up-and-coming fast casual brands vying to win the 2020 Perfect Pitch during the virtual Fast Casual Executive Summit Oct. 20-21. After sifting through nearly 50 nominations from fast casual brands around the world, FastCasual has selected entrepreneurs of five brands to pitch their brands to not only the attendees of this year’s […]
Networld Media Group announces a new virtual summit focused on innovation and the customer experience in self-service, kiosk and vending solutions. Networld Media Group, publishers of VendingTimes.com and KioskMarketplace.com, announce a new virtual summit called the Self-Service Innovation Virtual Summit. The event will take place December 8-9, 2020. “The Self-Service Innovation Virtual Summit is designed […]
Elliot Maras has been named editor of Networld Media Group’s recently acquired publication, Vending Times, a role he will hold in addition to his existing role as editor of Kiosk Marketplace. Elliot Maras has been named editor of Vending Times, a role he will hold in addition to his existing role as editor of Kiosk […]
Louisville, Kentucky brand, Royals Hot Chicken managed to burn up the competition as the winner of this year’s Perfect Pitch — the first in the Fast Casual Executive Summit’s history to not only feature a $5,000 prize, but a hefty half-dozen emerging brands. When it comes to chicken, Louisville, Kentucky — a.k.a. that string-tie-wearing white-haired […]
Karen Kelley, chief restaurant operations officer of Panera, will deliver a keynote on how important innovation is for Panera as well as how other restaurant brands can implement similar strategies at Networld Media Group’s annual Fast Casual Executive Summit in Austin. Panera Bread knows a thing or two about innovation. After all, it was the […]
