Under Armour’s John Ludlow brings his omni-channel retail experience and insights to the Interactive Customer Experience Association’s advisory board. Alongside other advisory board members, Mr. Ludlow will highlight CX trends and help define the future of customer experience and the ICX Association. Under Armour, a leading retailer and consumer goods brand, has been represented within […]
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The winners of the Bank Customer Experience Awards were officially announced at the awards show during the Bank Customer Experience Summit, held in Chicago from Sept. 13 to 15. These awards honor innovators in the financial industry that deliver innovative customer experiences. The winners of the Bank Customer Experience Awards were officially announced at the awards show […]
Very few fast casual brands have been as successful as Panera Bread over the years, and that success is directly linked to its willingness to take risks when it comes to changing its operations model based on customer demand. Known as one of the first major brands to embrace mobile ordering with the launch of […]
ICX Association member and research partner for the organization, ath Power Consulting, is arming member brands with a complimentary one-on-one Talent Assessment. Leveraging the proven power of The Predictive Index, this session will help to align your digital transformation initiatives with overall talent strategy. ICX Association member and research partner for the organization, ath Power […]
The closing keynote at the Bank Customer Experience Summit, held in Chicago from Sept. 13 to 15, will address how banks can take on digital challengers in the space of digital banking. Alex Sion, head of D10X, global consumer banking at Citi Ventures, will deliver the keynote, entitled “Challenging the challengers: How incumbents can succeed […]
You still have a chance to join the Bank Customer Experience Summit, but you need to act quickly. Registration closes on Sept. 10 for the event, which will be held in Chicago from Sept. 13 to 15. This summit will gather experts from leaders in the industry ranging from Truist to Republic Bank of Chicago. […]
The Self-Service Innovation Summit, being held Dec. 14-16 in Hollywood, Florida, will explore ‘Phygital: Where Physical and Digital Intersect,’ in a panel talk on Dec. 15. In a retail marketplace where consumers want to shop wherever and whenever they please, brands need to offer a variety of purchasing touchpoints, including self-order kiosks, in addition to […]
When it comes to any industry, those that stand out not only understand the trends, they also set the trends. And by attending the Bank Customer Experience Summit, you will get a chance to meet these trendsetters first hand. This year’s summit will be held from Sept. 13 to 15 in Chicago, so you will […]
Networld Media Group has appointed Morgan Petty as the Executive Director of the company’s Interactive Customer Experience Association. Morgan brings to the ICXA association, more than 12 years of community-building experience and over 10 years of experience in digital marketing, centering around the customer experience and technology. Morgan will connect executives from consumer-facing brands with […]
We came, we gathered, we partied, we learned. And we’ll be back for Restaurant Franchising Innovation Summit 2022 in Nashville. We came, we gathered, we learned, we struck deals, we partied. And we’ll be back for RFIS 2022 in Nashville. Registration is open. If you can’t wait that long, we’ll see you in Charlotte at the […]
