The ICX Association is extending the entry deadline for its annual Elevate Awards to April 30 and has added a new category for experiences aimed at employees. The Interactive Customer Experience (ICX) Association has announced that it is extending its entry deadline for the annual Elevate Awards to April 30. The Elevate Awards honor the […]

Read more

The winners of the first Self-Service Virtual Innovation Awards were announced yesterday during the Self-Service Innovation Virtual Summit. While COVID-19 has placed a tremendous strain across many industries, those in the self-service kiosk and vending industries have accelerated innovation as a result. This was reflected in the announcement of winners in five categories during the […]

Read more

Consumers want self-service, but they also want to speak to an employee when necessary, according to the keynote presentation during the Self-Service Innovation Summit. The degree to which a customer wants an employee involved varies significantly among industries. Consumers are more comfortable with self-service than ever, but when they’re making a transaction, they need to […]

Read more

The Interactive Customer Experience (ICX) Association presented its annual Elevate Awards during a livestream earlier today. The winners are: Best Digital Signage ICX: Reebok ZIG Kinetica Experience, submitted by iGotcha Media. Best Kiosk ICX: Boot Barn RangeFinder, submitted by Elo. Best Mobile ICX: Salesfloor, submitted by Salesfloor. Best Entertainment ICX: The Loop Media Consumer App, submitted by […]

Read more

Networld Media Group announces a new virtual summit focused on innovation and the customer experience in self-service, kiosk and vending solutions. Networld Media Group, publishers of VendingTimes.com and KioskMarketplace.com, announce a new virtual summit called the Self-Service Innovation Virtual Summit. The event will take place December 8-9, 2020. “The Self-Service Innovation Virtual Summit is designed […]

Read more

Networld Media Group, a leading business-to-business (B2B) media communications company, has announced the acquisition of Vending Times, a leading publisher in the self-service vending space. Networld Media Group announced the acquisition of Vending Times, a leading media publisher in the self-service vending space. The Vending Times website boasts more than 15,000 qualified, opt-in subscribers and provides original […]

Read more

The ICX Association recognized the agencies, technology suppliers and brands changing the face of the customer experience with its annual Elevate Awards at the opening night of this year’s ICX Summit. Interactive customer experience technology is changing the face of brand-consumer interactions across the full spectrum of customer verticals. Online tools help shoppers design, order […]

Read more

Networld Media Group’s Interactive Customer Experience (ICX) Summit and CONNECT: The Mobile CX Summit will be co-located in Dallas on June 4-6. Networld Media Group, has announced the addition of three keynote speakers to the agenda of the Interactive Customer Experience (ICX) Summit and CONNECT: The Mobile CX Summit, to be held at the Omni […]

Read more

Annual awards honor the individuals and organizations that are pacesetters in using technology to elevate the customer experience. Winners to be announced at ICX Summit in June. The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate Awards. The awards honor the individuals and organizations that are pacesetters in using technology […]

Read more