The two conferences focused on helping brands elevate the customer experience will be held concurrently at the Omni Frisco Hotel near Dallas on June 4-6. Networld Media Group, producer of the Interactive Customer Experience (ICX) Summit and CONNECT: The Mobile CX Summit, has announced plans to co-locate the two conferences in 2019. They will be held […]
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Ryan Smolkin, founder and CEO of Smoke’s Poutinerie, will deliver the opening keynote at the 2019 Restaurant Franchising and Innovation Summit. One only has to peruse the menu at Smokes Poutinerie to understand the passion behind the 150-location fast casual brand. Or they could simply meet founder Ryan Smolkin who is not hard to miss […]
Executives from Chipotle, Jersey Mike’s, Holler & Dash and Rise Biscuits Donuts will share their training strategies during the Fast Casual Executive Summit, Oct. 7-9 in Seattle. Brands like Chipotle and Jersey Mike’s resonate well with customers for a variety of reasons, but one thing they share is a passion for training and seeking out […]
GoPoké, Salads UP and Sugapeach Chicken & Fish Fry will compete in the annual Perfect Pitch competition during the Fast Casual Executive Summit, Oct. 7-9 in Seattle. Take three unique start-up restaurant concepts, add in four passionate leaders, and top it off with three industry insiders serving as advisers, and you have the recipe for […]
Susie Fogelson, the driving force behind the Food Network and Cooking Channel brands for 15 years, is hosting the session, “How to Execute Winning Marketing Campaigns” at The Fast Casual Executive Summit, Oct. 7-9 in Seattle. Well-executed marketing campaigns are critical to how customers experience any brand, and the first step is to simplify the […]
Current CEO of UK-based Chozen Noodle will discuss what it takes to succeed in the franchising world. Steering the ship of a thriving franchising business is quite a challenge, but Matthew Kirby has prevailed more than once. The entrepreneur, who created Mongolian Barbecue U.K. and co-founded BD’s Mongolian BBQ in the 1990s in the U.S., […]
The ICX Association’s 2018 Elevate Awards were handed out in 12 categories; Top awards went to Panera Bread—ICX Influencer of the Year and Sleep Number—ICX Deployment of the Year. From a virtual/physical/digital experience at the Super Bowl to an emotion-tracking food truck experience at South by Southwest, the Interactive Customer Experience Association last night honored […]
Leaders of three up-and-coming brands will try to convince judges and attendees of the Restaurant Franchising and Innovation Summit in London that their concept is ripe for franchising. Franchises are growing at a staggering pace around the world with the IFA predicting that they’ll increase nearly 2 percent this year to hit 759,000. Franchise employment […]
Rafik Hanna, senior director, All Access, for Taco Bell to deliver the closing keynote about digital transformation strategies at the ICX Summit. Taco Bell is renowned for its innovative culinary fare but it’s also a powerhouse when it comes to digital transformation and delivering on customer expectations. The Mexican-inspired quick-service restaurant, which operates 7,000 locations […]
Event drew attendees from major restaurant brands across the country and an appearance from Louisville Mayor Greg Fischer. Executives from KFC, Papa John’s, Long John Silver’s and Texas Roadhouse joined more than 250 restaurant industry leaders last week at the Omni Hotel in downtown Louisville for the 2018 Restaurant Franchising & Innovation Summit. The Summit, […]
