The Self-Service Innovation Summit, being held Dec. 14-16 in Hollywood, Florida, will explore ‘Phygital: Where Physical and Digital Intersect,’ in a panel talk on Dec. 15. In a retail marketplace where consumers want to shop wherever and whenever they please, brands need to offer a variety of purchasing touchpoints, including self-order kiosks, in addition to […]
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The finalists have officially been announced for the Bank Customer Experience Summit Awards, which will be held in Chicago during the summit, which will run from Sept. 13 to 15. The finalists have officially been announced for the Bank Customer Experience Summit Awards, which will be held in Chicago during the summit, which will run […]
The Self-Service Innovation Awards will honor the most innovative kiosk and vending solutions. Winners will be revealed at the Self-Service Innovation Summit in December. Innovations are the life blood of technology, and no one wants to miss out on honoring the most innovative kiosks and vending solutions designed for adapting to the new normalcy of […]
There are many sessions at the Bank Customer Experience Summit that will provide excellent information. Here are three in particular that you should check out. The Bank Customer Experience Summit is right around the corner. Held from Sept. 13 to 15 in Chicago, the event is an excellent opportunity for anyone in the financial industry […]
Alonso Castañeda, VP of brand development and strategy for the Savory Restaurant Fund, shared how the portfolio of brands is harnessing social listening and reputation management tools to stay on top of customer feedback and resolve issues during a panel talk at the #ElevateICX virtual symposium presented by the ICX Association. Developing a robust loyal […]
Technology and digital marketing leaders from Verizon, White Castle, Del Taco and First Orion shared strategy insight on developing a virtual customer experience during a panel talk at the #ElevateICX, a virtual symposium presented by the ICX Association. To say the COVID-19 pandemic upended restaurants and retail would be an understatement. It not only upended […]
A panel of retail experts shared what technologies became critical during COVID-10 and which of these solutions will be important to retail post-pandemic during the recent #ElevateICX virtual symposium presented by the ICX Association. COVID forced many restaurants to deploy buy-online-pickup-in-store (BOPIS), curbside delivery and contactless. Those retailers who were ahead of the curve with […]
Between COVID-19 closing down bank branches, and changing customer expectations, it can be a challenge for financial institutions, independent ATM providers and other companies to strategize their path forward. The Bank Customer Experience Summit, held on Sept. 13-15 in Chicago, will provide crucial guidance. Between COVID-19 closing down bank branches and customers increasingly expecting more […]
Four top retail leaders involved in digital, marketing and customer experience strategies shared how COVID-19 impacted their companies, and how they pivoted to keep customers engaged, in a panel talk at this week’s #ElevateICX, a virtual symposium presented by the ICX Association. When the COVID-19 pandemic hit hard in early 2020, shuttering stores and entertainment […]
Amber Gadsby, Domino’s director of digital retail innovation, shared insight on how the pizza brand is continually driving innovation within the organization and its strategy to develop a sophisticated e-commerce channel in a keynote kicking off today’s #ElevateICX, a one-day virtual symposium presented by the ICX Association. In 60 years Domino’s has grown from one […]
