Executives from Domino’s, Behr Paint, Under Armour, Verizon and White Castle will speak at the Interactive Customer Experience (ICX) Association’s one-day virtual event on July 15. The Interactive Customer Experience (ICX) Association is hosting a one-day virtual event, #ElevateICX, on July 15 sponsored by Acquire. The symposium will explore how innovative brands are using interactive technology […]
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Early bird pricing ends today for the annual Restaurant Franchising and Innovation Summit taking place this year Aug. 10-12, in Atlanta. Early bird pricing ends today for the annual Restaurant Franchising and Innovation Summit taking place this year Aug. 10-12, in Atlanta, according to Cherryh Cansler, the company’s vice president of editorial and FastCasual editor. The […]
Entries for the Bank Customer Experience Award are now open. Financial institutions and fintechs can submit entries for unique and innovative solutions. Entries will be accepted through June 11 and winners will be presented with a trophy and dinner party at an awards ceremony at the Bank Customer Experience Summit on Sept. 14. The four […]
The summit will explore the innovative technological advances that are empowering businesses to provide products and services when, where, and how consumers wish to purchase them. With consumers radically shifting behaviors in a post-pandemic world and retail businesses struggling to rehire workers, demand for self-service automation products and solutions has never been stronger. That is […]
The ICX Association is extending the entry deadline for its annual Elevate Awards to April 30 and has added a new category for experiences aimed at employees. The Interactive Customer Experience (ICX) Association has announced that it is extending its entry deadline for the annual Elevate Awards to April 30. The Elevate Awards honor the […]
The winners of the first Self-Service Virtual Innovation Awards were announced yesterday during the Self-Service Innovation Virtual Summit. While COVID-19 has placed a tremendous strain across many industries, those in the self-service kiosk and vending industries have accelerated innovation as a result. This was reflected in the announcement of winners in five categories during the […]
Consumers want self-service, but they also want to speak to an employee when necessary, according to the keynote presentation during the Self-Service Innovation Summit. The degree to which a customer wants an employee involved varies significantly among industries. Consumers are more comfortable with self-service than ever, but when they’re making a transaction, they need to […]
Louisville, Kentucky-based Biscuit Belly took the top honor during the Fast Casual Executive Summit ‘Perfect Pitch’ competition, beating out three other finalists. The contest is all about helping innovative brands and concepts get off the ground. For the second consecutive year, the winner of the Fast Casual Perfect Pitch competition, a concept contest held during the annual […]
In the opening keynote at this week’s Fast Casual Executive Summit, Scott Boatwright, Chipotle Mexican Grill’s chief restaurant officer, shared insight on the fast casual brand’s strategy relating to customer experience, team member experience and why being relevant is critical to success. In Richmond, Virginia there is a Chipotle Mexican Grill Inc. employee who exemplifies […]
The Interactive Customer Experience (ICX) Association presented its annual Elevate Awards during a livestream earlier today. The winners are: Best Digital Signage ICX: Reebok ZIG Kinetica Experience, submitted by iGotcha Media. Best Kiosk ICX: Boot Barn RangeFinder, submitted by Elo. Best Mobile ICX: Salesfloor, submitted by Salesfloor. Best Entertainment ICX: The Loop Media Consumer App, submitted by […]
